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Compello Product Maintenance Policy

The Product Maintenance Policy defines how Compello Products, components and versions transition between different maintenance states.

Compello Support will as a general rule always help and support customers regardless of version, but limited to Support contracts or any other legal binding contracts.
An overview of product maintenance states and state transitions is provided in the following image:

Compello Product Maintenance Policy

 

Product Lifecycle descriptions

State / Transition Description
Product Release The date on which a product is first made Generally Available.
Full Product Maintenance Full support, services and bug fixes are provided to customers with a current support contract, based on the terms & conditions per customer entitlement. Accumulated bug fixes may be released in next Minor Version Release, or added in a Maintenance version. No new features will be added to current version, but will be considered added to next Minor or Major Version Release.
End of Sales The date on which the product is no longer sold or further developed.
On this date a new version have been released.
Limited Product Maintenance When a product has reached “End of Sales” the product enters the limited product maintenance phase, the following guidelines apply:

  • Compello will not implement further enhancements or improvements for products or versions in this support state.
  • Compello will consider bug-fixing on a case by case basis at its own discretion. Typical examples of bug fixes include high-impact security issues and business critical regressions.
  • Compello may direct customers to upgrade to a more current version/release of the product where this is fixed; i.e. Maintenance Release version.

Compello Support will direct customers to existing fixes/patches and workarounds wherever possible.

End of Product Maintenance The date on which code changes are no longer being made to this product. As a general rule a version enters this state once a product have gotten a minimum of 2 Minor updates. (Please refer to the specific Product Lifecycle overviews for each product below).

Compello Support will as a general rule always help and support customers regardless of version, but limited to Support contracts or any other legal binding contracts.

 

 

Product Lifecycle overviews on Product Level

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